Purchasing, Contact & Returns
Can I modify my order after I buy my herbs?
We are unable to modify an order after it has been placed. If you would like to add an item to an order that has already been placed, please place a second order as soon as possible for the item that you would like to add, and we will do our best to ship it together with your initial order.
Do you accept returns?
Given the nature of our products, we do not accept returns or exchanges. If a product is missing or damaged in your order, please contact us at info@zhiherbals.com within 5 days of receiving your order.
I contacted you with a question. How long will it take to hear back?
We do our best to respond to all inquiries as quickly as we can. The fastest way for us to connect with you is via our email, info@zhiherbals.com. Due to the high number of inquiries that we receive, it may take up to two business days for us to return emails.
Can I place my order over email, mail, or the phone?
We kindly ask that all orders are placed via our website, but we are happy to help answer any questions that you may have prior to placing your order. Please contact us at info@zhiherbals.com.